Serv N Restore ratings, reviews and complaints - Fire Damage Restoration Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Serv N Restore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We are your local solution for water and fire damage restoration. You will have the same point of contact throughout the entire process. No call centers, or big corporate chains-of-command here

Primary Contact:	Elvin Mata (Owner)
Business Started:	8/13/2018
Social:

About Serv N Restore

1. WE'RE LOCAL AND WE MAKE IT PERSONAL

We are your local solution for water and fire damage restoration. You will have the same point of contact throughout the entire process. No call centers, or big corporate chains-of-command here…just good old-fashioned customer service from fellow Austinites, who understand that you are probably having a very bad day.

2. WE'RE FASTER TO ANY SIZE WATER OR FIRE DISASTER

responds immediately when you need help. A fast response is imperative in reducing the time and cost of returning your home or business to normal. When you call us, you'll speak with an actual person who is just across town waiting to help. We will be on our way within 30 minutes ready to give you a 100% free inspection and start restoring your property immediately.

At Sr Restoration, we believe in and adhere to our core values every day. Be honest and act with integrity means that we always do the right thing. Be professional but have fun means that we are sensitive to the need to maintain professionalism in sometimes sensitive situations, but we strive to create a fun, positive environment for our customers and employees.

Take pride in your work and be accountable. Our product is our reputation. If we make a mistake, we own it and make it right. Constantly learn, adapt and adjust is a must in the unpredictable world of restoration work."

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Serve & Restore Restoration LLC

Websites:
There are no additional web sites.

Contacts:

Customer Service

Other Categories:

Water Damage Restoration Services