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Shaner's Towing and Tire Inc

70 inquiries |
Automobile Towing Services

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3696 Greenswitch Road
Decatur, IL 62526 | Get Directions

(217) 875-2200

http://shanerstowing.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/7/2021 Jennifer N.

They are very unprofessional and rude.. they towed my husband's truck. B4 they towed it he tried to drive it up on the flatbed I told the driver that its not drivable he jumped out the truck and started cussing me up and down.. we go to retreave the truck this morning and the girl in there named Amanda was just as rude.. I asked where the other set if keys were to the truck and she snapped at me first.. I told her about her driver and how unprofessional he was and she acted like she didn't wanna believe me and got all defensive.. so we got in a yelling match.. that whole company is very unprofessional they don't know how to treat people.. we picked up his truck and they actually took the drivers side tire off the rim.. there was nothing wrong with the drivers side tire even when he picked it up to be towed.. we get there this morning to pick it up and the drivers side tire off the rim.. they really need to be shut down

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Shaner's Towing and Tire Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is automobile towing services.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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