Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/7/2021 T W.

I've been staying here a couple weeks now and the rooms are not suitable to stay in far as clean and health living requirements go.

I've been staying here a couple weeks now and the rooms are not suitable to stay in far as clean and health living requirements go. The owner and wife are disrespectful to their guests and violating privacy of the guests that are staying here. You can't sit outside nor have guests in the rooms and people have kids. I don't appreciate getting cursed at nor doors slammed in my face when just speaking or saying good morning. The health department needs to come do an enspection and check up on the requirements needed to keep this motel running if they want to keep it. The owners to be nicer to their guests with less attitude and give people their privacy after all we do pay our hard earned money to stay here. And the rooms needs to be better taken care of and things need to be fixed like air-conditioning in the rooms that don't work and bed bugs and roaches that roam the walk ways and walls of the motels walls

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Shelby Motel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is motels.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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