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Shell Gas Station

29 inquiries |
Gas and Oil Service Stations

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5984 Glenway Avenue
Cincinnati, OH 45238 | Get Directions

(513) 922-3386

https://find.shell.com/us/fuel...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/9/2019 Tammy F.

I would like for this company to be fine and compensation for making myself and my son feel overwhelmed with stress and anxiety!

December 8,2019 at 10:15 pm I went to get gas with my 11 year old son a drink when entering the store I had my service animal with me that is 3 pounds she has ID that I carry with me and service animal collar I have prescription from my doctor who made my dog my service animal based on my health condition to serve me I was told by cashier I was not allowed to bring my dog into the store I stated this is my service animal asked if he wanted to see information regarding her identification to let him know that she is registered Emotional Support animal he stated he could not service me because he sale food the food area was closed down I didn't go around the food area I went straight to register while my son went to go his drink waited in line he stated I don't want no animals in my store I asked him again allow me to show you my information he stated he didn't care I told him I'm allowed to bring my dog with me based on information that it states for service animals I stated I don't understand he then told me to get out I stated I will I will not come back this is Discrimination he then told me he didn't give a Fuck I make money without you I stated how could you speak to me this way I'm adult I've been in this store several time We shouldn't speak to each other this way in our country in front of children others he stated I don't have a country We have had conversation about other people doing things in this store in the past this cause anxiety stress we both started cried

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Shell Gas Station closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is gas and oil service stations.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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