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Shop 'n Save

15 inquiries |
Independent Grocery Stores

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57 Maple Avenue
Grafton , WV 26354 | Get Directions

(304) 265-2070

https://www.shopnsavefood.com/

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/9/2019 Carli K.

It's a filthy, dirty store.

I live in small town of Grafton WV. We have one single grocery store and a Walmart. That being said if we only have one single option, then it should be a good healthy and clean environment. This store is notorious for selling outdated food. It's filthy and food is spoiled. Deli area is filthy dirty. No gloves being used or hairnets. They sell food that has already spoiled. I've spoken with a prior employee that actually quit her job because of what she was seeing them do. She said that she has turned them in to Charleston and local health department. She said that they call ahead to let them know in advance when they are arriving to do inspections. They don't use thermometer on coolers or meat. She quit her job due to the disgusting behavior she seen go on in this store. Please please help the people of this small town. We don't deserve the jacked up prices nor the filthy dirty store we are forced to shop at. Please help us to get this place inspected by an outside department not run by this county. These people, the Gumps, who run this store should never be allowed to do the unsanitary things they are doing in this disgusting store. I have to drive out of town 20 miles to grocery shop. Shut this down.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Shop 'n Save closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a grocery store.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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