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Sign-Express

331 inquiries |
Sign Contractors

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1920 Rankin Road Suite 170
Houston, TX 77073 | Get Directions

(800) 888-5051

http://www.sign-express.com

Monday - Friday: 8:00am - 5:00pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/26/2021 DAN L.

DO NOT use them BAD company

I signed a contract for an LED sign in 12-2020 for install in March 2021. I paid the 50% deposit in March 2021 and they did not order the LED modules until May 2021 and said they were on back order. I think they just used my money to operate on and not buy my sign parts. Once they get the money from you they don't return calls or emails. it is now 7-26-2021 and I still do not have a sign. They will use every excuse in the book not to get you sign complete. Weather, car wreck, wedding. I sure a death will be the next excuse when I can catch them on the phone.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sign-Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Sign-Express is a full service electrical sign manufacturer, specializing in LED signs, lighted signs, design, sales, and installation services.

Primary Contact:	Richard James (Owner)
Business Started:	3/23/2015
Social:

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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company's Electrical Sign Contractor License, please contact the Texas Department of Licensing and Regulation at www.tdlr.texas.gov or by calling (800) 803-9202.

Electrical Sign Contractor License Number: 18812

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Fusion LED, Inc.

Fusion LED, Inc. dba Sign-Express

Websites:
There are no additional web sites.

Contacts:

Sales

Kayla Endecott (projectmanagement)

Other Categories:

Neon Signs

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