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Signature Backyards By Design

136 inquiries |
Barbecue Equipment and Supplies

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1454 Pomona Road
Corona, CA 92882-1709 | Get Directions

(951) 739-7446

http://www.signaturebackyards....

Company Rating

AAA

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complainants allege the company accepts advance payments on spas, fireplaces or other outdoor products, but fails to deliver the ordered items. Several complainants allege excessive delays with deliveries, or with receiving refunds.

The company responds to some complaints by delivering equipment, performing installations or repairs, or by issuing refunds.

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Complaint Closing Statistics

0 complaints against Signature Backyards By Design closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is sales of barbeque islands, fireplaces, spas and billiards.

Primary Contact:	Trisha Claxton (Owner)
Business Started:	6/8/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Spas Pools & Billiards

Websites:
There are no additional web sites.

Contacts:

Christina Wood (Office Manager)

Other Categories:

Billiard Equipment and Supplies Retail

Hot Tub and Spa Wholesale Dealers

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