Silvia Chapa Insurance Services ratings, reviews and complaints - Tax Preparation Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Silvia Chapa Insurance Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company offers tax preparation services, insurance services, and provides immigration form preparation services.

Primary Contact:	Silvia Chapa (CEO)
Business Started:	12/11/1997
Social:

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Licensing

California Department of Insurance

Verified License

License Number: 0E86518
Status: Inactive

California law requires tax preparers to register with the California Tax Education Council, (CTEC) and to post bond in the amount of $5,000.

To verify registration status, contact the CTEC by writing to, P.O. Box 2890, Sacramento, CA 95812-2890, or call (877) 850-2832, or send an email to info@ctec.org. The CTEC also maintains a website for online searches at https://www.ctec.org/payer/content.aspx?contentid=5

For businesses outside of California, please check with the agency that regulates this industry.

As of our last verification on January 9, 2013 this company had no bond filed with the State as required for the industry. For the most up to date information, consumers may contact the Secretary of State, by writing to the Secretary of State, Special Filings, P O Box 942877, Sacramento, Ca. 94277, by calling Special Filings at (916) 653-4984, or visit the website at http://www.ss.ca.gov/business/sf/bond_search.htm

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

An immigration consultant gives non-legal assistance or advice on immigration matters. The type of assistance may include: completing forms provided by state or federal agencies, translating a person's answers to questions in those forms, securing for a person supporting documents such as birth certificates, submitting completed forms, or making referrals to persons who could undertake legal representation for a person in an immigration matter. Only an attorney can provide legal service.

Immigration consultants are required by State law to provide customers with a written contract. The contract should describe the services to be performed, contain a statement that they are not an attorney and may not perform legal services that an attorney performs, and list the documents to be prepared by the consultant including which agencies they will be filed with and the approximate processing times. The provisions of the contract must be in English and in the clientâ€™s native language. Contracts are required to include advisories on cancellation rights and instructions for canceling or rescinding the contract within 72 hours after signing.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Enrique Perez Serviso de Immigration

Silvia Chapa Immigration, Income Tax & Insurance Services

Silvia Chapa, Inc.

Silvia Chapa Income Tax Services

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.