Total Amount in Dispute:
$5,959.00
Total Amount Settled:
$9.00
Complaint Experience
100%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Some complainants allege unauthorized charges to credit or debit cards. Other clients complain of inability to cancel servcies along with recurring monthly charges for unordered or unwanted services. Still others allege false advertising and incomplete or unclear disclosures concerning financial obligations of members. Customers complain based on the company's website ads they believed they could sign up for services for free with no obligation and no monthly fees.. Even customers who allegedly cancel within the specified time period reportedly also experience unauthorized charges or debits. Some recent complaints allege that this company bought the clients of another credit repair company called Clear Credit. These customers allege that without receiving notice of service changes or being given the option to cancel they began incurring charges on their credit cards and bank accounts which are listed as monthly service fees for My Perfect credit. These customers had not authorized any payment or account debits to My Perfect Credit. The customers contend that the services fees imposed are unauthorized therefore they request credits and immediate cancellation. According to the company's website the only means of cancellation is via the internet site.~~The company generally responds to complaints by ceasing collection activity providing full or partial refunds and referring customers to their email address for additional assistance.
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