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SmartStop Self Storage

505 inquiries |
Self Storage – Household/Commercial

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111 Corporate Drive, Suite 120
Ladera Ranch, CA 92694 | Get Directions

(949) 429-6600

http://www.smartstopselfstorag...

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/27/2017 cindy y.

bad place to store

Smart Stop took over an Extra Space Storage location - I had paid my October rent, and they tried to charge me AGAIN for the rent for the last two days of the month. My rental through Extra Space was excellent - great customer service, but this company - they were rude and would not take off the extra charges from my account. Their excuse for charging me for the last two days was that rents are charged on a 30 day month and since I paid my October rent early (on 9/30), I had to pay AGAIN for the last two days of the month - I am being penalized for paying my October rent early!!!!!!!!!!!!!!!!! Do not rent at this storage. I'm moving my belongings out of there ASAP!!!!!!!!!!!!! Renter beware!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against SmartStop Self Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

SmartStop Self Storage provides household good storage services.

Primary Contact:	Chris Jarrell (Texas District Manager of Operations )
Business Started:	7/31/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

SmartStop Self Storage

Websites:
There are no additional web sites.

Contacts:

Customer Service

Addresses:

3401 South State Road 7, Davie, FL, 33314

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