Find a reputable business?

Reputation Report

Smashburger

67 inquiries |
Fast Food Restaurants

File Complaint

409 North Pacific Coast Hwy. #110
Redondo Beach, CA 90277 | Get Directions

(310) 347-4656

https://locations.smashburger....

Company Rating

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/19/2018 Londa B.

Disgusting and rude employees.

There is a heavy set Hispanic man cooking the burgers..he goes to the bathroom and came out with his zipper unzipped and his belt unbuckled then proceeded to make burgers/serve the burgers to the tables..disgusting!! Last night I went in for a burger and noticed there was a different heavy set Hispanic guys making the burgers and his hair was all over the place in his face long hair with no hair net, no hat nothing on his head but cooking my burger. I ask the cashier "Cass" why he doesn't have anything on his head...she literally walked away laughing at me told the other workers and they all laughed! They kept staring and laughing...I'm disgusted by the rude cashier and even more grossed out that the cooks hair was everywhere and the other guys with his pants unzipped and belt almost touching the ground..nasty!!!!! Get more mannered more clean people working there, not overweight rude people that need there pants unzipped and hair all over the place!!

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Smashburger closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a fast food restaurant.

Primary Contact:
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Smashburger?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile