Smile Actives ratings, reviews and complaints - General Merchandise Retail By Infomercials

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Smile Actives closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our hair cleansing system was created with a balance of ingredients including herbs and natural ingredients which cleanses your scalp and hair. Our product also adds moisturize, sheen, soothes, and strengthens.

Primary Contact:	Customer Service
Business Started:	1/1/1988
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Chaz Dean

Wen By Chaz Dean

Wen

Wen Hair Care

Websites:
There are no additional web sites.

Contacts:

Shelley Elkins

Tom Willms (Manager)

Christine Dunn (Manager, Voice of the Customer)

Stefanie Jarvis (Corporate Escalations Supervisor)

April Vassar (GRFS Support Services Supervisor)

Other Categories:

Hair Improvement Product Companies

Addresses:

41550 Eclectic Avenue, Suite 200, Palm Desert, CA, 92260

6444 Fountain Avenue, Hollywood, CA, 90028

25892 Towne Centre Drive, Foothill Ranch, CA, 92610

Reputation Report

Smile Actives

Complaints and Resolutions

Other Information