Smith+Noble Home, Inc. ratings, reviews and complaints - Window and Cove Accessories Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege receipt of incomplete orders incorrect merchandise or delays in delivery. Other customers complain of disputes relating to refunds or exchanges. Some complainants claim they are double billed. Others are dissatisfied with the company's refund policy relating to custom orders. Problems relating to shipping experienced by customers appears typical in number and in nature for this industry. The company responds to some complaints by making adjustments issuing refunds or store credits. Other complaints were addressed by reinerating their refund policies which state no refunds or exchanges are provided on custom orders. A few complaints are unanswered. Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Smith+Noble Home, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Smith+Noble Home, Inc. specializes in its custom perfect fit shades, blinds, shutters ect for your home or office.

Primary Contact:	Kenneth Constable (President)
Business Started:	1/1/1987
Social:

Interested in Smith+Noble Home, Inc.?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Blinds Plus

Smith & Noble Blinds Plus

Smith & Noble Windoware

Smith & Noble/Blinds Plus

Smith+Noble, LLC

Websites:
There are no additional web sites.

Contacts:

Manuel Nieto (Customer Advocacy Specialist)

Patrick Olando (Treasurer)

Ivy Gamboa-Griggs (Director of Sales & Services)

Ruthie Brown (Accounting Manager)

John Hoven (President)

Other Categories:

Blinds Retail

Addresses:

1750 California Avenue, Corona, , 92881

P.0. Box 1387, Corona, CA, 92881

Reputation Report

Smith+Noble Home, Inc.

Complaints and Resolutions

Other Information