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Smiths Food & Drug Centers Inc

  42 inquiries |
Independent Grocery Stores

4016 Louisiana Blvd NorthEast
Albuquerque , NM 87110
| Get Directions

(505) 884-1860

http://www.smithsfoodanddrug.c...

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/14/2020

I am handicapped and in a wheelchair, due to my age and appearance I am often followed and treated unfairly

I am handicapped and in a wheelchair, due to my age and appearance I am often followed and treated unfairly. I was in the checkout line paying for my items when an associate accused me of sitting on cat food I dont have a cat and was paying for what I had. A rude security guard came over and started trying to stick his hands in my personal belongings and telling me to stand up it is physically impossible for me to stand, he then said he wanted my husband to pick me up I wasn't stealing cat food! Another manager came over at this point there were 3 associates standing around my husband and I yelling at us attacking us saying they could "see" a bag of cat food underneath me I also suffer from severe ptsd anxiety and explosive disorder my husband saw I was starting to have a panic attack put our purchase down and we tried to leave, the manager put his foot under my chair and began screaming that I was running over his foot I weigh 95lbs and my husband had lifted my chair to avoid the managers foot. Then all 3 of them were screaming after us "Haha you are BANNED YOURE BANNED" I was ATTACKED my mental state was put in jeopardy and one of the few places I'm comfortable at just set back my social anxiety. I always go to that store *nightly and the 3 other employees that usually work KNOW ME they know I'm not a thief I feel that this was handled extremely unprofessionally and I am devastated and very disappointed I didn't do anything wrong and this behavior makes me sad. I would appreciate an apology I didn't do anything wrong, this security guard has had an issue with me since he started about a month ago

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Smiths Food & Drug Centers Inc closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is independent grocery stores.

Primary Contact:
Business Started: N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.