Solstice Capital Group ratings, reviews and complaints - Mortgage Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Although we have received a number of complaints against this company, we feel that the number of complaints is not disproportionate to the amount of business the company transacts.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Solstice Capital Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing mortgage broker services.

Primary Contact:	Vida Bostic (Manager)
Business Started:	1/1/1999
Social:

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Licensing

California Department of Business Oversight

Verified License

License Number: 603A495
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is located outside of our service area. Consumers with questions or inquiries must contact the BBB of Chicago and Northern Illinois, located at 330 North Wabash Avenue, Suite 2006, Chicago, IL 60611. Consumers may call the Bureau at (312) 832-0500, visit their website at www.chicago.bbb.org, or send an email to info@chicago.bbb.org.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Loanbus

Websites:
There are no additional web sites.

Contacts:

Vincent Strattman (Customer Service)

Bob Sherman (Contact)

Kevan McGrail (CEO)

Shehad Mohammed (AVP Customer Resolution/HSBC Finance Corp.)

Addresses:

10055 Slater Avenue 110, Fountain Valley, CA, 92708

17461 Derian Avenue Suite 200, Irvine, CA, 92614

Reputation Report

Solstice Capital Group

Complaints and Resolutions

Other Information