SoundiVision ratings, reviews and complaints - Electronic Sound Systems and Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers complain merchandise is purchased defective, or that products do not perform as advertised or as presented by salespersons. Other complainants allege they experience difficulty or inability to return items or obtain refunds. They report they are presented with 3 day cancellation notices, however, the notices have no contact information for buyers. To date, all complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against SoundiVision closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of sound systems and equipment.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

In California, businesses offering electronic equipment or appliance installation or repair, car audio or alarm installation are required to be registered with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation.

For the most up-to-date information regarding the licensing status visit http://www.bearhfti.ca.gov/license_chk.shtml or by call (916) 999-2041.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before making a buying decision, ask about the company's policies on refunds and exchanges. If purchasing items marked "As Is," keep in mind the meaning of the term. "As Is" means you are agreeing to buy the item in the condition it is in at the time of purchase. The seller has no responsibility to the buyer past the point of the sale transaction. This may or may not necessarily negate manufacturer warranties associated with the product. To avoid difficulties with refund issues, we advise purchases be made by credit card. Credit card purchases can usually be disputed within 60 days of the day of the charge.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
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Reputation Report

SoundiVision

Complaints and Resolutions

Other Information