Southern California Blinds & Shutters, Inc. ratings, reviews and complaints - Blinds Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege incomplete installation, non-delivery of the ordered and paid for window coverings, failure to provide refunds upon cancellation requests due to delivery delays and unprofessional customer service. The company responds to some complaints by offering customers the option to either accept their orders, or wait 90 days for a refund. The company also apologized and explained delays were caused by problems with the manufacture due to defects in production machinery, computer software, and inventory. The company acknowledged that they had problems with installers and customer service. The company offered to install for customers who ordered in October 2003 that decided not to cancel and offered discounts to customers who agreed to have their orders completed. Some complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against Southern California Blinds & Shutters, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale and installation of window coverings.

Primary Contact:	Toni Culpepper (Owner)
Business Started:	1/21/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As of our last verification on January 30, 2004, we could find no Contractor's License for this company. This company is not licensed to perform installations. For the most up to date information on license status, you may call the Contractor's State License Board at (800) 321-2752 or visit their website at www.cslb.ca.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Southern California Home Decor Center

Southern California Blind & Shutter Company

Websites:
There are no additional web sites.

Contacts:

Christian Culpepper (CFO/V.P. of Sales)

Reputation Report

Southern California Blinds & Shutters, Inc.

Complaints and Resolutions

Other Information