Southern California Maid Service & Carpet ratings, reviews and complaints - Janitorial Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Southern California Maid Service & Carpet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides house and carpet cleaning services.

Primary Contact:	Susan Bernal (Office Manager)
Business Started:	1/1/1991
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Referral Agency, Inc.

Carpet Cleaning, Inc.

Maid Service

Southern California Maid Service

Southern California Maid Service, Inc.

Websites:
There are no additional web sites.

Contacts:

Sergio Maldondo (Partner-Owner)

Yolando Trejo (Partner-Owner)

Adriana Gonzales (Customer Service)

Claire Ettley (Owner)

SA Bernal (Office Manager)

Other Categories:

Maid and Butler Services

Addresses:

14909 South Crenshaw Avenue, Suite 209, Gardena, CA, 90247

14311 Service Avenue, Hawthorne, CA, 90250

21008 Victor Street #18, Torrance, CA, 90503

Reputation Report

Southern California Maid Service & Carpet

Complaints and Resolutions

Other Information