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Southern California Mortgage

237 inquiries |
Mortgage Services

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Newport Beach, CA 92663 | Get Directions

(949) 612-8476

http://www.socamortgage.com

9:00 to 5:00

Company Rating

AAA

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Customer Reviews

based on 17 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/1/2014 Leila T.

I had a positive experience and the fact that there were no headaches along the way says a lot.

I contacted Southern California Mortgage to refinance my home loan. Working with Mike was a pleasure and painless. He always responded promptly to all of my questions. Emails were answered sometimes within less than a day, paperwork was submitted quickly and it was easy to fax everything that they needed. Everything down to the notary worked out well. I'm really pleased with the overall service at socamortgage. I had a positive experience and the fact that there were no headaches along the way says a lot. I've only refinanced once before but it definitely took longer. I contacted socamortgage because of a referral and I do not regret it, and neither will you. Anytime I know of anyone that needs to refinance I will definitely be recommending them. Highly recommended.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Southern California Mortgage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our mission is to provide a superior financial service, based on both our commitment to the highest standards of ethics and our goal to expedite processing, solve problems, and deliver the best product.

Primary Contact:	Michael C. Correll (Owner)
Business Started:	7/14/1999
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Licensing

California Department of Real Estate

Verified License

License Number: 00965271
Status: Licensed

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

West Coast Realty

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There are no additional web sites.

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