Southern New England Telephone ratings, reviews and complaints - Local Calling Telephone Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Southern New England Telephone closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing local telephone service to customers residing in the state of Connecticut.

Primary Contact:	Cynthia Staire (Complaint Contact)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is located outside of our service area. Consumers with complaints or inquiries about their local telephone service and residing in the state of Connecticut, need to contact the Better Business Bureau, located at Parkside Building, 821 North Main Street Ext., Wallingford, CT 06492-2420, or by calling (203) 269-2700. The Bureau can be reached on the World Wide Web at www.connecticut.bbb.org or by sending an email to complaints@ctbbb.org.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Southwestern Bell

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Southern New England Telephone

Complaints and Resolutions

Other Information