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Southlake Mall Merchants Association

27 inquiries |
Shopping Centers and Malls

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1000 Southlake Mall
Morrow, GA 30260-2320 | Get Directions

(770) 961-1052

http://www.southlakemall.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/1/2021 Derrick H.

I was Harassed for filming at the savvy men's clothing store by security and representative for filming men's fashion inside the store.

I was inside the Southlake mall on October 29, 2021 a little after 3:30 pm to film for my documentary. The emasculation of the African-American Man in Fashion. This is a public place and I am allowed to film as pleased. However, I was stopped by security and a representative at the savvy men's fashion store on the third level tier. I came in through the Macy's east via Lyft from my driver Juliet. I filmed at the fit store and the owner gave me her blessing to do so. Furthermore, I filmed at Macy's men section and had the blessings of the manager there to do so. However, when I got to the savvy men's fashion store (across from Macy's ) I was told by security and a representative in a brown suit, I couldn't do so. He furthermore, stated the stores inside here belong to us, so you can't film there either. This is illegal because this is public property. Fine them for harassment and giving out false information.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Southlake Mall Merchants Association closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is a shopping center and mall.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Southlake Mall

Websites:
There are no additional web sites.

Contacts:

Cris Burgum (Manager)

Linda James (Specialty Leasing Manager)

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