Souza & Associates, Inc. ratings, reviews and complaints - Accounting and Bookkeeping Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Souza & Associates, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Souza & Associates, Inc. provides complete bookkeeping, business management, payroll, and notary services. With our expertise in QuickBooks as Certified QB Professional Advisors, we assist you with all your QuickBooks needs (PC and MAC).

Primary Contact:	Jacqueline Souza (President)
Business Started:	1/2/2008
Social:

About Souza & Associates, Inc.

With a passion for providing excellent customer service in the financial field of Bookkeeping and Business Management services, Souza & Associates, Inc. enables their clients to become worry-free, knowing that their business and/or individual needs are handled with the utmost dedication, confidentiality, attention to detail, and integrity.

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Licensing

This company may be required to be licensed or registered for the services they provide. To verify the status of this company's Enrolled Agent or Tax Preparer registrations, please contact the IRS Directory of Federal Tax Return Preparers at http://irs.treasury.gov or by email at [email protected].

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Souza And Associates, Inc.

Websites:
There are no additional web sites.

Contacts:

Michelle Grohowski-Ray (Administrative Assistant)

Michael Souza (Vice President)

Deanna Sue White (Account Manager)