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Sovereign Lending Group Incorporated

464 inquiries |
Mortgage Services

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3540 Howard Way Suite #200
Costa Mesa, CA 92626 | Get Directions

(800) 689-1057

http://www.slgmortgage.com

Monday - Friday 7:00 a.m. to 6:00 p.m. PST

Company Rating

AAA

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/26/2021 Anna O.

Wonderful Service!

My husband and I had a fantastic experience with Jon Meer and Lana Kim team. Extremely capable, very helpful and made us feel comfortable throughout the entire process. Did I forget great low rates?? They can't be beat! We can't thank them enough!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sovereign Lending Group Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Sovereign Lending Group is a direct mortgage lender in Southern California that focuses on VA loans and mortgage refinance programs with a personalized approach with every borrower and dynamic customer service.

Primary Contact:	Becky Foster (Compliance Analyst)
Business Started:	3/7/2005
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 01516574
Status: Licensed

This company is licensed with the Oregon- Division of Finance and Corporate Securities License #ML-5091. To obtain the most up to date licensing information please visit http://www4.cbs.state.or.us/ex/dfcs/LOReg/index.cfm.

Additionally this company is licensed with Washington- Department of Financial Institutions License #MB-189421. To obtain the most up to date licensing information please visit https://fortress.wa.gov/dfi/licenselu/dfi/licenseLU/LicenseLLU.aspx

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

American Federal Mortgage Corporation

Websites:
There are no additional web sites.

Contacts:

Customer Service

Steve Barone

Heidi (Accountant)

Kendra King

Addresses:

7300 Lone Star Drive Suite C200 Office 02-115, Plano, TX, 75024

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