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Speedway

71 inquiries |
Convenience Stores

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3625 Cedar Street
Lansing , MI 48910 | Get Directions

(517) 887-2177

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/17/2021 Destiny W.

Very unprofessional, like she didn't even care

The cashier was more concerned about figuring out who called her than taking care of her customers. I felt like i was interrupting her. Once she figured it out i bought my gas was on pump # 3 super, she didn't give me my receipt. After i got my gas i needed air in tire. I tired to put the quarters in & it didn't work. I told her and she said "oh I'll put in a work order" she didn't care it was more like i was a bother to her. She was very n onshulant and didn't care. Normally i don't have any issues but tonight she truly did not care and i needed air in my tire for work and to take my kid to school. Even trough you don't care you still should have good customer service! I've worked in the healthcare field for 16 years and customer/patient service go one in the same. Even if she didn't care about the air machine working she could've been more compassionate. I worked in a gas station before and you never know how you affect a persons life. I will always remember the rude black/teal or faded blue and black hair with brown or hazel/brown eyes.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Speedway closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is convenience store and gas station.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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Other Categories:

Gas and Oil Service Stations

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