Spidergear ratings, reviews and complaints - Electronic Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege defective or damaged products, delays in delivery, or no delivery at all. Customers report the company falsely advertises products as new, when they are actually refurbished. Some customers complain that items ordered are advertised as in stock, when in fact they are on backorder. The company responds to some complaints by issuing refunds, exchanges or replacing missing parts on incomplete orders. Some complaints were closed as disputed; customers were not satisfied with the company's response. Other complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Spidergear closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is electronic sales.

Primary Contact:	David Byrd (President)
Business Started:	5/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

There is no guarantee that something is a good deal just because it is on an Internet auction block. Try to determine the relative value of an item before you bid. Read the fine print. Look for words like reburbished, close-out, discontinued, or off-brand, especially when shopping for computer or electronic equipment. Ask if the item comes with a warranty and where you would get service if you need it. Some sellers do not have facilities to provide service for the goods they sell. Be sure you are willing to forfeit that protection before placing your bid.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Owner

Sean Glumace

Reputation Report

Spidergear

Complaints and Resolutions

Other Information