Mail Shipping and Receiving Services
Mon-Fri: 6am -6pm
based on 2 reviews.
View Customer Reviews
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
terrible customer care
Had very activce stamps.com account. Could not print shipping labels this morning and received msg that I need to contact customer support about the status of my account. 3 Calls, 2 hours on hold, and they still cannot tell us why account is on hold. This has brought our fulfillment operations to a halt. Very frustrated with this company and their disregard for customers' business operations and inability to answer a simple question regarding account status and what needs to be done to resolve the issue.
BCA's Summary and Analysis:
Some complainants allege; that they are unable to utilize the service due to software problems difficulties cancelling services or experience delays when calling customer service or other general service issues. Other customers complaint of difficulty or inability to obtain refunds for postage misprints. ~~The company generally responds by offering explanations of their trial policy issuing full refunds in some cases offering compensation or credits even though they believed it was not justified or closing accounts.
Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.
Complaint Closing Statistics
Stamps.com specializes in online postage services. Allowing its customers to buy and print USPS postage stamps and shipping labels.
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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
This company's trial offer is only free to the customer if the service is cancelled within the trial period. If the customer elects to keep the service they are billed for the trial period. According to the company credits for misprinted postage can only be applied to open accounts.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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