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1990 East Grand Avenue
El Segundo, CA 90245-5013
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(888) 434-0055

Mon-Fri: 6am -6pm

Company Rating


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Customer Reviews

based on 2 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/26/2021

terrible customer care

Had very activce account. Could not print shipping labels this morning and received msg that I need to contact customer support about the status of my account. 3 Calls, 2 hours on hold, and they still cannot tell us why account is on hold. This has brought our fulfillment operations to a halt. Very frustrated with this company and their disregard for customers' business operations and inability to answer a simple question regarding account status and what needs to be done to resolve the issue.

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complainants allege; that they are unable to utilize the service due to software problems difficulties cancelling services or experience delays when calling customer service or other general service issues. Other customers complaint of difficulty or inability to obtain refunds for postage misprints. ~~The company generally responds by offering explanations of their trial policy issuing full refunds in some cases offering compensation or credits even though they believed it was not justified or closing accounts.

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Complaint Closing Statistics

2 complaints against closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
2 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info specializes in online postage services. Allowing its customers to buy and print USPS postage stamps and shipping labels.

Primary Contact: Dawn Stevenson (Director of Customer Care)
Business Started: 2/2/1998

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company's trial offer is only free to the customer if the service is cancelled within the trial period. If the customer elects to keep the service they are billed for the trial period. According to the company credits for misprinted postage can only be applied to open accounts.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Fredy Benavides (Customer Care Supervisor)
Sarkis Gharibian (Customer Care Manager)
Paul Morris (Liaison to the President)
Rozanne Gallegos (Manager of Customer Care)
Christine Williams (Customer Care)

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