Starbucks Store# 2675

There was a drink-size mistake, therefore, I was double charged. However, Starbucks worked with me ,and I was refunded.

I am thankful this has been resolved. Through numerous phone calls and emails, I was getting nowhere. The email I received from a Starbucks rep today is the epitome of what I was expecting, since this debacle, and deeply resonated with me. Thank you to the rep assigned to my case # CS1982094. You won me over as a customer again. As of 7-26-23, I've been fully refunded. Also, I was compensated for the trouble on my Starbucks app account. This was my experience prior to resolution. I was left feeling disappointed that I was told 3 to 5 days for a refund, and it took 10 days, over an absurd drink size mistake. Another customer rep said it could take 7-14 days. The original barista said it was fixed in the same day. My recommendation to this store is to be more sympathetic towards your customer, when you make mistakes and over charging a customer. You have no idea what type of financial situation one may be in. It would have been gravely concerning if this double charge would have caused my bank to be over drawn. It would be interesting if compensation would have been granted. Overall, the customer service I received from this double charge has been less than satisfactory. Also, I felt like I was being punished or cheated that my refund wasn't available for so many days. This is the run down: On Sunday, July 16th 2023 (around 3:22 pm), I visited the Starbucks store on 8008 East Central # 2675. I ordered through the drive-thru: Large, venti-latte with two pumps of peppermint and extra whipped cream. This drink after taxes comes up to $6.50. However, the barista made a mistake and handed me a grande small-size, which is $5.97 after taxes. I told the barista I ordered a venti, large- size. I told him to scan my visa again for the difference. He took back the small, grande drink. He scanned my Visa connected to my Starbucks app again and made a new drink . This time he not only charged me for the small drink he charged me for the large drink. He panicked and asked another barista for help. The barista said something wasn't right with the refund. Because there was so many cars in line, his demeanor was under pressure and rushed. He said this is fixed now, and I drove off. I pulled over and I started analyzing my bank account and my Starbucks transaction history. There was no indication that I was refunded $5.97 for the small latte that the barista took back. I went into the store and asked another barista about this. I said I did not get any receipts or anything indicated that I'm getting refunded. This barista printed out two different receipts. One of the receipts (3:26pm) was for $6.50 after taxes for the large venti peppermint latte , connected to my visa . The other receipt was for $0 (3:28pm) and it was not connected to my Visa account. Bottom line, it took 10 days and lots emails and calls to Starbucks Corporation to finally resolve.

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