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Sterlings Properties

58 inquiries |
Property Management

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1010 Washington Street, Suite 260
Vancouver , WA 98660 | Get Directions

(360) 546-3341

http://www.sterlingproperties....

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/14/2020 Rachel l.

The whole time I lived there nothing was maintained.

So I've been a renter for 8 years to be exact in Dec. The whole time I lived there nothing was maintained. I called to complain and have things to be fixed and I get brushed off so I filed a complaint in August 2020 and city came out in gave them certain amount of days to fix they claimed they fixed things and case was closed. I have been in that house I have cameras installed to make sure I never missed appointment for them to fix anything. I took days off both my jobs have written statements from my employer detailing why I couldn't make it to work because of the on going issues .water heater pipe broke. I called management over 200 times and no answer even stating it was an emergency. They failed to respond and never came back to fix it everything in the kitchen electric part does not work I could not cook at all I could microwave everything to eat for me n my 5 children. TOILET is caring in for them not caring to come fix. water damage from the pipes they left.so I had no choice but to pack my things up and leave. I have tried my hardest to communicate with this company and get no response. For another person not have to go through what I did because they are selfish.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sterlings Properties closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is property management.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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