Student Assist Plus, LLC ratings, reviews and complaints - Student Loan Consolidation

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Student Assist Plus, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides coupon promotion services.

Primary Contact:	Sarah Yoon (Operations Manager)
Business Started:	1/15/2014
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Business Consumer Alliance urges caution before agreeing to or paying for student loan consolidation services. Look out for the following red flags:

Pressure to pay high up-front fees. Avoid companies that require payment before they actually do anything. Never give your credit card or banking information to anyone unless you have thoroughly researched them. Be especially cautious when companies ask for this sensitive information online or over the phone before they have even explained how they will help you the fees involved as well as the terms of the agreement. Keep in mind that many times taking payment for debt relief services before providing help is illegal. Also beware of companies that charge high enrollment or subscription fees. Some companies even try to charge monthly maintenance fees a service that is paid for through the monthly interest on your loans.

Promises of immediate loan forgiveness or debt cancellation. Stay away from companies that claim to be able to negotiate any special deals under federal student loan programs. It is untrue. Payment levels under income driven payment plans are set by federal law and for most borrowers loan forgiveness is only available through programs that require many years of qualifying payments.

Asking for your Federal Student Aid PIN. Your PIN is the equivalent of your signature on any documents related to your student loan. If you give that number away you are giving a company the power to perform actions on your student loan on your behalf. Honest companies will work with you to come up with a plan and will never use your PIN to access your student loan information.

Those seeking the assistance of a student loan debt relief company should be wary if a company asks you to sign a “third party authorization” or a “power of attorney.” These are written agreements giving them legal permission to talk directly to your student loan servicer and make decisions on your behalf. In some cases they may even step in and ask you to pay them directly promising to pay your servicer each month when your bill comes due.

If you are having trouble with federal student loan debt you can apply for loan consolidation through Studentloans.gov. The application is free and there are no extra fees. On that site you’ll find information on loan consolidation requirements for loan forgiveness repayment estimators to help you pick the right repayment plan to fit your income loan servicer contacts and other important information to help you manage your loan repayment.

If you have a private loan contacts your loan servicer for debt relief options and assistance.

Other Considerations

Student Assist Plus, LLC claims they do not have any affiliation to other student loan debt relief companies. However, the company offers an affiliate program to student loan debt relief companies to become agents for Student Assist Plus. These companies offer Student Assist Plus memberships that include student loan assistance.

Student Assist Plus shares the same address and a phone number with F rated company Federal Direct Group or Federal DG, which we have a report on.

Many student loan debt relief companies fail to inform consumers that most of the services and programs they offer can be obtained for free through the government. In addition, other common problems with student debt relief services are:

Misrepresenting government programs as their own

Charging large fees or failing to disclose exactly what the fees are for

Advertising a broad scope of services when they only offer loan consolidation services

Discouraging individuals from handling their own cases

Falsely claiming government affiliation

Providing inaccurate or misleading information

Violations of state and/or federal consumer protection laws

Requiring long term expensive contracts

You do not have to pay someone to help with your student loan. Debt relief companies do not have the ability to negotiate with your creditors to obtain any special deal under federal student loan programs. The payment levels under federal income driven repayment plans are set by federal law.

Before paying for the services of a student loan debt relief service, contact the Department of Education, or visit their website, for information on repayment plans, loan consolidation, deferment and forbearance, forgiveness, cancellation, and discharge, default and other assistance for repaying loans. You may also wish to speak with your loan servicer for options and plans that may be available to you to repay your debt. More information is available in the Comments and Analysis section of this report.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Krista Johnson

William Carlson (Principal)

Mary P.

Other Categories:

Coupon Promotion Services

Debt Relief Services - non-compliant with FTC Rule

Addresses:

8001 Irvine Center Drive, Suite 400, Irvine, CA, 92618

Reputation Report

Student Assist Plus, LLC

Complaints and Resolutions

Other Information