Student Grant & Scholarship Service ratings, reviews and complaints - Scholarships and Financial Aid

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that the information provided in the list was outdated, difficulty obtaining refunds after returning their profile, or that research was not provided after collecting payment. The company responds indicating it is the consumer's responsibility to return the profile back for a refund and the delivery should be returned certified mail according to their written agreement. This rule is placed so they may review the document for the refund and to prevent students from selling their profiles.

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Complaint Closing Statistics

0 complaints against Student Grant & Scholarship Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is finding students financial aid for $100 advance fee.

Primary Contact:	Adrienne May Novick
Business Started:	7/1/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The company offers a scholarship assistance service for an advance fee of $100. According to the company, the $100 fee provides the client an individual profile listing sources which the students would potentially be eligible to apply to for educational grants or scholarships. The advertised money back guarantee is conditional per terms of the contract.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

19101 Beach Blvd. Suite 222, Huntington Beach, CA, 92648

2117 Main Street Suite 10-73, Huntington Beach, CA, 92648

Reputation Report

Student Grant & Scholarship Service

Complaints and Resolutions

Other Information