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2530 Red Hill Ave #250
Santa Ana, CA 92705
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(888) 811-2220

http://www.studentloanreliefgr...

Company Rating

F

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Typical complaints for this company allege failure to fulfill services misrepresentation of their services failure to keep in communication with clients and difficulty obtaining refunds. Some consumers allege the company failed to disclose that they could apply for federal student loan debt relief on their own for no cost.

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Complaint Closing Statistics

0 complaints against Student Loan Relief Group closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Student Loan Relief Group offers student loan debt relief services.

Primary Contact: Brian Wick (Manager)
Business Started: 8/28/2012
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Business Consumer Alliance urges caution before agreeing to or paying for student loan consolidation services. Look out for the following red flags:~~Pressure to pay high up-front fees. Avoid companies that require payment before they actually do anything. Never give your credit card or banking information to anyone unless you have thoroughly researched them. Be especially cautious when companies ask for this sensitive information online or over the phone before they have even explained how they will help you the fees involved as well as the terms of the agreement. Keep in mind that many times taking payment for debt relief services before providing help is illegal. Also beware of companies that charge high enrollment or subscription fees. Some companies even try to charge monthly maintenance fees a service that is paid for through the monthly interest on your loans.~~Promises of immediate loan forgiveness or debt cancellation. Stay away from companies that claim to be able to negotiate any special deals under federal student loan programs. It is untrue. Payment levels under income driven payment plans are set by federal law and for most borrowers loan forgiveness is only available through programs that require many years of qualifying payments.~~Asking for your Federal Student Aid PIN. Your PIN is the equivalent of your signature on any documents related to your student loan. If you give that number away you are giving a company the power to perform actions on your student loan on your behalf. Honest companies will work with you to come up with a plan and will never use your PIN to access your student loan information.~~Those seeking the assistance of a student loan debt relief company should be wary if a company asks you to sign a “third party authorization” or a “power of attorney.” These are written agreements giving them legal permission to talk directly to your student loan servicer and make decisions on your behalf. In some cases they may even step in and ask you to pay them directly promising to pay your servicer each month when your bill comes due.~~If you are having trouble with student loan debt you can apply for loan consolidation through Studentloans.gov. The application is free and there are no extra fees. On that site you’ll find information on loan consolidation requirements for loan forgiveness repayment estimators to help you pick the right repayment plan to fit your income loan servicer contacts and other important information to help you manage your loan repayment. ~~

Other Considerations

Business Consumer Alliance believes this company may be affiliated with Student Loan Processing.US and F rated business that is under investigation by the Consumer Financial Protection Bureau and some state Attorney General offices.. ~~

A separate  BCA report on Student Loan Processing US is available. 

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Additional Info

DBAs:

SLRG
SLRGroup

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