Studio Phone ratings, reviews and complaints - Talent Consultants - Advance Fee

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege this company asks for an advance fee of $220 (cash only) to provide assistance with finding work in the talent, or entertainment industry, secure vouchers, or assist with SAG registration. Customers complain once the money is paid, they hear nothing from the company regarding employment, and they are unable to reach a live person. All complainants request refunds. To date, all complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Studio Phone closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is

Primary Contact:	R. Tracey (Owner)
Business Started:	N/A
Social:

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Licensing

California law requires any company that procures or offers to procure employment or auditions, or that provides artist management services, direction or counseling to develop an artist's career, for any of which they collect a fee in advance to post a $10,000 bond. This law also prohibits charging for such services as; registering or listing the artist for employment, providing photographs, videotapes, other promotional materials, costumes, lessons or training, or auditions.

To obtain bonding information, write to the Division of Labor Standards Enforcement, Department of Industrial Relations, Legal Section, at P.O. Box 420603, San Francisco, CA 94142 or call (415) 703-4846 or by email to DLSE.licensing@dir.ca.gov The website address is www.dir.ca.gov

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We routinely suggest you read and understand all contract provisions, including cancellation and refund policies before making a buying decision. As of January 1, 2000, new California laws relating to "advance fee talent services" allow 10 days to cancel contracts without penalty or obligation. In some cases, refunds must be provided within 48 hours, or the company is required to pay the artist an additional summ equal to the original amount of the fee. Cancellation procedures should be outlined in your contract. Keep in mind there are probably no guarantees of employment. Your success in the industry will depend on your own talent, perseverance, and ability to utilize your resources. Companies that procure employment are required by law to be licensed with the Department of Industrial Relations and cannot collect fees prior to offering services. Licensing information may be obtained by contacting the Department of Industrial Relations, Division of Labor Standards Enforcement at P.O. Box 420603, San Francisco, CA 94142 or calling (415) 703-4846.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

10624 Regent, Los Angeles, CA, 90034

3730 Motor Avenue, Culver City, CA,

Reputation Report

Studio Phone

Complaints and Resolutions

Other Information