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Subway

11 inquiries |
Fast Food Restaurants

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19231 Ventura Blvd.
Tarzana, CA 91356-3122 | Get Directions

(818) 344-0999

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/30/2019 Angela T.

They don't treat customers with the quality respect deserved nor and follow health and safety codes!

I was walking past subway and saw that they were advertising on the window in front their new sliders. I thought it might be worth while stopping in to try a couple. My husband agreed to eat there. Went to the sandwich-making window only to be very grossed out! The slender tall dark guy who is not wearing gloves and sneezes on the produce! I ask him if he could replenish the contaminated produce for sanitary purposes. He shook his head looked back at the manager and then facing her murmured under his breath, "you don't get pickles with your sandwich mam!" Really? For the sake of those who didn't want his DNA in full effect in the sandwich that does get pickles in it! Treat your customers with the quality respect they deserve; and follow health and safety codes! Train your employees to understand why it is necessary to wear gloves. Apologize for discriminating against my husband and I simply resulting in my hunger chosen to walk out path!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Subway closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is a fast food restaurant.

Primary Contact:	Owner
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Shane Sender (Owner)

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