Suicide Girls ratings, reviews and complaints - Adult Entertainment

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with the company's policies concerning early termination of accounts unexplained restricted or discontinued access on the community site and their general no refund policy. Some complainants report they paid in advance for a year but were denied access after only a few months without explanation by the company.~~The company responds to most complaints by advising complainants that restricted or discontinued access to the community is at their discretion is a privilege and they are not required to provide explanations. They contend that their website makes clear disclosures and even if denied access to the community they still have access to photos which is what they paid for.

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Complaint Closing Statistics

0 complaints against Suicide Girls closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an adult entertainment website for alternative music, art, and culture site.

Primary Contact:	Victoria Santino (VP of Operations)
Business Started:	10/22/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company's website features softcore pin-up-style photos and text profiles of goth punk and indie-styled young women who themselves are known as the "Suicide Girls". The site also functions as an online community with member profiles and message boards and features interviews with major figures in both popular and alternative culture. The cost of the membership is $4 per month.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

SuicideGirls

SG Services, Inc.

Websites:
There are no additional web sites.

Contacts:

Sean Suhl (Owner)

Selena Moody (Secretary)

Other Categories:

Website Hosting Services

Addresses:

6121 Santa Monica Blvd., Los Angeles, CA, 90038

2658 Griffith Park Blvd. #127, Los Angeles, CA, 90039-2520

Reputation Report

Suicide Girls

Complaints and Resolutions

Other Information