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Sun Aqua Pools

126 inquiries |
Swimming Pool Contractor

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31877 Corydon Street Unit 160
Lake Elsinore , CA 92530 | Get Directions

(951) 674-5200

http://www.sunaquapools.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/12/2013 Ken B

Worst contractor ever

After installing our pool, the vendor, Sun Aqua Pools said he was going bankrupt and would be unable to do the warranty work on our pool. I contacted him 7 months later, curious because his website was still up, and apparently he DID NOT go bankrupt. Am now taking this peice of work to the California State License Board. I am having an extreme amount of difficulty with this contractor doing repairs in a timely fashion. It's taking weeks of missed appointments, no phone calls, and a lot of chasing to get him to do the warranty work, he agreed to, in his contract. I would NOT recommend you use this contractor. His work is not bad, but his lack of communication with both his employees and customers and after completion service is the worst I've ever experienced. And apparently he'll do anything to get out of doing warranty repairs. Check other sites other reviews say the same thing (not just by me). This guy is a nightmare.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sun Aqua Pools closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is new construction, and remodeling of swimming pools and spas.

Primary Contact:	Robert Perkins (Owner)
Business Started:	1/1/1996
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 723338
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Sun Aqua Pool & Spa Construction, Inc.

Sun Aqua

Sun-Aqua

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

31128 Emperior Drive, Canyon Lake, CA, 92587

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