Find a reputable business?

Reputation Report

Sun Devil Auto

33 inquiries |
General Auto Repair Services

File Complaint

13226 North La Montana Drive
Fountain Hills, AZ 85268 | Get Directions

(480) 877-0970

https://www.sundevilauto.com

Company Rating

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/31/2020 Anthony, jean S.

I suggest the shop goes out of business before they do some serious damage to a home

The car was brought in for numerous repairs. Only two items were completed. At ridiculous prices. And the most confusing bill I ever saw. The air conditioner was working properly when I bought it in, and when I picked it up it was not working at all. After going back numerous times , they claim they couldn't fix it and claimed it was a wiring problem. After bringing car home, parked it in attached garage; in less than 10 minutes, the whole house smelled like a gas station. I had to air out the house for over an hour. After bringing it to another auto shop they discovered the fuel filter that goes into the carburetor was cross threaded which cause a bad leak, which was on the original repair order for Sun Devil. Which I tried to talk to them about the matter and they brushed me off. Also there is a compressor for the automatic leveling, they said was shot, which was proven completely wrong by the other shop. Also there was a wire for a kill switch which they could not figure out, which was easily repaired by the other shop. I feel like the complete lack of professionalism which could of caused my car to blow up or catch on fire with the fuel leaking profusely and the amount it's costing me at the other shop justify my action I am taking. I suggest the shop goes out of business before they do some serious damage to a home after parking my car with the gas leaking , it could of caused a lot more damage then it did.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Sun Devil Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides general auto repair services.

Primary Contact:	Owner
Business Started:	N/A
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Sun Devil Auto?
Contact them directly!

Request Quote

Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile