Sure Haven

Disapppointing

I ended up at Surehaven because I've battled an illness for over 20 years and over 30 surgeries. through all those years, except the last 2, I have remained strong and positive. But something happened and I broke, i feel into a deep depression and mentally checked out. I ended up in the hospital with pneumonia and I explained to my doctor that i felt as though i was living in a fog due to all medication I was on. I deal with severe chronic pain. So I explained I wanted to lower my dosages and stop/switch medication to be able to not feel like I was in a constant fog. I also felt that I was in desperate need of intense therapy and the right tools to be able to live life as normal as possible with my condition! Also I want to make this very clear, I have been on and off narcotics in those 20 years and still am to date, but i have never had a problem of addiction to them. I did not choose Surehaven because I had an addiction, I choose them because (actually my Dr and I choose them) due to all the amenities they have to offer as well as the fact they advertise that every individual is different and they set you up your own personalized program based on what your specific needs are. Due to all the resources we (my Dr. and I) were looking for, a rehabilitation center was all we could find that offered the tools I needed except those related to addiction. All that was explained to them in great detail and they gave their word that despite not having an addiction, they had all the resources that made them more than capable to assist me to address my needs and get my life back on track. Unfortunately 90% of what they guarenteed me wasn't available. I was sent to another pain dr. to manage my rx, even though you pay $1500 up front for the company's Dr., I could have stayed at home and recieved the same treatment. I was so diappointed and it just added to the issues I was already battling, so instead of the help I expected, it just intensified all I was dealing with. I had put in so much faith, effort, dedication, money etc., along with sacraficing time away from my family and missing out on some of my childrens activities and so much more to improve my life and situation. I was so incrediably let down. Even though I believe everything happens for a reason and I have tried to focus on the positive (one of which was alone time to reflect), It hurts because instead of improving, it only added to my issues and set me further back! I feel Surehaven completely misrepresented themselves to me. I'm sure they may have a wonderful program to offer those who meet their criteria, but since my situation was a great deal different from what they are used to, they should have never offered their services with such high confidence and guarentee that they were the perfect fit and could help in all the areas my Dr and I explained was needed. I caution you to make your needs very clear and even then get documentation from them that verifies they can and will indeed provide you with your needs! It hurts still and has added a great deal to my depression and mental state regarding my health, I ended up having to leave because the came and told me they do not provide maintenance (meaning i coundn't take my pain meds, if i stay) and then when i refreshed their memory of why i was there, the couldn't kick me out because that would cause problems for their company, so their solution was to move me to a house and be on lockdown. If I agreed i would be basically paying for a babysitter because I couldnt work any part of their program. It was their way of easing me out without them officially discharging me. I reached out after returning home for a couple reasons, they sent me copies of my medical reciepts while there but had also mixed up in my documents were those of another clients. Huge HIPPA violation! They also had given me someone elses medication, though it was the same medication i take, it was from another clients RX, and the list could go on, just wanted to give an example. So I actually reached out to the co-founder Elizabeth, I felt she needed to be aware of these issues and I wanted to explain my feelings towards the program and how I was treated and how it all caused extra mental anguish and took a real toll on me, all while that being the reason I reached out to them in the first place. And the woman hung up on me and refuses to address these issues with me. I needed help, as many people do in different areas of life, it's sad when people take advantage to make a dollar. This is an experience that has truly added to my trouble areas instead of helping. I won't give up but I do feel obligated to share. Not only did it put back to square one but knocked back a few notches. I was already down, i didn't need to sink lower! I wish they would have just taken the time to truly go over 1 issue at a time and match it with a solution etc., that way you know exactly what and how you'll benefit before you ever arrive!!

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