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T J Salon & Nail Spa

217 inquiries |
Nail Salons

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5438 Ygnacio Valley Road # 30
Concord, CA 94521 | Get Directions

(925) 672-5533

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/14/2021 Brenda B.

have never been so dissatisfied in all of my life with the nail salon

On Sunday July 10th me and my two daughters went in for salon nail treatments. I have never been so dissatisfied in all of my life with the nail salon. All three of us were cut numerous times. Services were not rendered appropriately overcharged had to pay cash would not accept anything but cash so that leads to tell me that they are not paying taxes. The salon should be closed down running illegally should not be open due to covid in I made a terrible mistake by going there. Ushered in the back door under the darkened Windows of the front should be closed down immediately upon reading this and find and also the State Health Department should be brought in as soon as possible. I don't want my money back because I don't think I would get it. But they need to be shut down time is of the essence. Shut this business down immediately. And call the State Health Department and turn them in for bad pick business practices.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against T J Salon & Nail Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is nail salons.

Primary Contact:
Business Started:	N/A
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Licensing

In California, individuals and companies offering barber or cosmetology services are required to obtain a license. For the most up-to-date information regarding licensing status and general information, consumers may contact the Board of Barbering and Cosmetology by calling (800) 952-5210 or by visiting their website at www.barbercosmo.ca.gov or by email at [email protected].

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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