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Taco Casa

29 inquiries |
Full Service Restaurants

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4600 Smith Road
Norwood, OH 45212 | Get Directions

(513) 827-9440

http://www.tacocasacinti.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/6/2022 Keith T.

New workers besides the one's we had to deal with. The assistant manager and the cashier need to be removed to another location.

On 7/2/22 Approximately around 1 or 2 o'clock me my wife, our friend Danielle Howard and our son's. Enter the Taco Casa in Norwood, Ohio . To ordered our food. There were 3 workers at this time. The cashier had an attitude. I guess we were trying to get our food properly fix the way we wanted it. I guess the cashier didn't have any patience. So when handed the cashier my money he shoved my change back in my hand. And some of my change fell on the floor. Then while we were eating. I heard him say that he hated people. Not very professional at all. The Atmosphere was full of heavy metal music in that establishment from one of the workers cellular phone. Not only that problem. My wife ask for the manager and one of workers reply I'm the assistant manager. He was on his cell phone while all of this is taking place. So we left very dissatisfied. That establishment is unprofessional.

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Complaints and Resolutions

Total Amount in Dispute:
$8.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

1 complaints against Taco Casa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

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Other Information

Company Info

This company's business is full service restaurants.

Primary Contact:	Management / Owner
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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