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T&S Nails

29 inquiries |
Nail Salons

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8043 Ritchie Highway Suite A
Pasadena, MD 21122-7123 | Get Directions

(410) 863-1008

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/25/2019 Geneva L.

T & S Nails did a racist act to me and refused me service.

I went into this nail shop this morning. Greeted to all good morning. The nails technicians Asian "2" did not speak the "2" customers Caucasians did. The technicians was giving me a funny look as of "what you want" "I'm African American". Not how can I help you, I said I would like a manicure. The female technician said we are under staffed can't help you. (I was on my break I had time to wait). I said so you can't take a walk in she said no. Very odd to me. I waited awhile outside in my vehicle looking up another nail shop. A caucasian woman went in then came back out to her car. I said to her understaffed huh. She said oh I don't know about that, she's going to start me when I get back, I said you have an appointment she said no walking in. T & S Nails did a racist act to me and refused me service. My first and hopefully my last complaint on a business. Wow that hurt. Be fair. My working money and beautiful well kept nails is the same as anyone else's. Thank you

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against T&S Nails closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a nail salon.

Primary Contact:
Business Started:	N/A
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Licensing

In California, individuals and companies offering barber or cosmetology services are required to obtain a license. For the most up-to-date information regarding licensing status and general information, consumers may contact the Board of Barbering and Cosmetology by calling (800) 952-5210 or by visiting their website at www.barbercosmo.ca.gov or by email at barbercosmo@dca.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

E Nails

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There are no additional web sites.

Contacts:
There are no additional contacts.

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