Total Amount in Dispute:
$1,000.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~~Complainants allege failure to deliver services misrepresentation of the effectiveness of services failure to contact the IRS and difficulty contacting the company to obtain updates on cases. In some cases complainants allege they received levies and garnishments while awaiting settlement and many allege difficulty obtaining refunds when they feel little of no work has been done on their cases. ~~Generally the company responds by denying allegations claiming they are and have provided services and are working to obtain an offer I compromise on the clients behalf. Regarding delays the company explains the process is delayed by clients who fail to provide necessary paperwork or documents to submit to the IRS or they respond by stating clients are aware the timeframe for settlement may be lengthy because they are at the mercy of the IRS’s timeline. In other cases the company agrees to continue working toward a settlement providing settlement or case updates or providing partial refunds.~
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