TCC Verizon Wireless

Hostile employee threatening to call police on customer

I was in 2-23-24 to make a payment. I was told by Verizon earlier today if I made a payment my service would be turned back on David processed the payment for me and because my phone service wasn't turned back on as promised I said I wanted my money back. He called his boss Mark and that is when he told me he couldn't refund me. I then said if I don't get my money back I will call the police and he said if you call the police I will make sure you leave in hand cuffs. That is when he told me to get the f*** out of the store and he was going to call 911 on me. He then proceeded to keep swearing at me becoming irate and more violent and calling me other names. I don't appreciate how David treated me he was extremely unprofessional talking to me like he was. DO NOT DO BUSINESS WITH TCC VERIZON ON TALCOTTVILLE ROAD OR 179 DEMING ST IN MANCHESTER. THE WAY THEY TREAT CUSTOMERS THEY SHOULDN'T BE IN BUSINESS. To resolve this issue I want my phone turned back on as promised. I made my payment as promised. If they are not going to turn my phone back on I want a full refund of $384.48.

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