Teacher's Resources ratings, reviews and complaints - Educational Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the CD roms they receive are incomplete, or contain the incorrect study guides. Other customers complain the material they receive is useless as a study guide, and appears to be simply pages from a textbook copied on the CD rom. One complainant reported she was to receive a free item which was not included in her delivery. Most complainants requested refunds. The company responds in some cases by denying refund requests, and offering explanations for the denial. They claim that samples of the study guide are available before purchase on their website, and that once software is opened, it is not returnable. Other complaints are unresolved, meaning the customers are not satisfied with the company's response. Some complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Teacher's Resources closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling study guides for school teacher examinations via internet sales.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

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Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Reputation Report

Teacher's Resources

Complaints and Resolutions

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