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Tejano Mart

68 inquiries |
Independent Grocery Stores

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1701 S 10th St
Mcallen, TX 78503-5400 | Get Directions

(956) 687-2001

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/17/2022 Stephen C.

Act like a business.

I have been coming to your store for 2 years now. Actually since it re opened. I am there every day buy cigarettes and beer. A little over 500 bucks a week if you add everything up. We'll I had been buying beer from you guys and so you know on the 27th, of Jan Danny sold me beer before hours actual purchase time was 0548 hrs. He is also the one that overcharged me on beer that was marked in your cooler as one price, but he decided the price, but it was clearly marked otherwise. I have called your store asking to talk to a gm, no luck, I have left my phone number, no luck, the number on the window is disconnected. So, right now your in so many infractions. My next call is to TABC, AG's office, local law enforcement.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Tejano Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is grocery store.

Primary Contact:	James Keller (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Tejano Mart 1

Websites:
There are no additional web sites.

Contacts:

Walter Keller (Owner)

First Name:

Last Name:

Email Address:

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