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Telebrands

483 inquiries |
Mail-Order and Catalogs Retail

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79 Two Bridges Road
Fairfield, NJ 07004-1906 | Get Directions

(973) 227-8777

http://www.telebrands.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/9/2021 Joyce N.

Telebrands/Bulbhead

I purchased a pocket hose with a lifetime guarantee. When the hose, which I used once a week and kept in a bucket in the garage, suddenly burst I tried to get Telebrands/Bulbhead to honor their guarantee. I must have at least 30 e-mails between us before they finally relented and said they would send a replacement hose. I received the hose and when I connected it and turned it on it shot out water from behind the connection. I contacted Telebrands and the e-mails ensued once again. I received the second replacement hose and I connected it... the same result. These new hoses wouldn't fully go onto the hose bib but I figured they would work anyway...it should have. These hoses were defective. I accused them of being sadists and I still believe that! Sitting in their offices saying to each other "we'll teach them to complain about our products!" I will carefully read labels and never purchase anything that has a Telebrands/Bulbhead logo on it! You can heed my warning or not at your own peril. You don't want to be on e-mail with these sadists for hours, and then be sent a product that's even worse than the one being replaced unless you enjoy jumping through hoops at the direction of the sadist on the other end!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Telebrands closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Telebrands has been in business since 1983, providing a variety of various products sales through mail order.

Primary Contact:	Lynda Patire (Customer Satisfaction Supervisor)
Business Started:	1/1/1983
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

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