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Telscape Communications

324 inquiries |
Long Distance Telephone Companies

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10440 North Central Expressway, Suite 700
Dallas, TX 75231 | Get Directions

(800) 835-7227

http://www.telscape.com

Monday through Friday 8:00 a.m. - 7:00 p.m.
Saturday 8:00 a.m. - 3:00 p.m.

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/13/2015 Kim s.

***********************************************BEWARE, TERRIBLE************************************************

THIS IS THE WORST COMPANY I HAVE EVER SEEN. I WAITED FOR MY PHONE NEVER GOT IT. TALKED TO THEM SEVERAL TIMES. DID NOT DO ANY GOOD. STILL NEVER GOT MY PHONE. CALLED THEM THEY SAID THEY WOULD SEND MY PHONE. THEN WAITED 2 MORE MONTHS, THEN CALLED AGAIN, THEY DROPPED MY CONTRACT. ALL AND ALL I WAITED OVER 8 MONTHS FOR THEM. THEY ARE AWFUL! DON'T EVER USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Telscape Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

TELSCAPE is the premier competitive local exchange carrier servicing the U.S. Hispanic market.

Primary Contact:	Service Customer
Business Started:	10/25/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Tel Scape Communication

Point Local Exchange Company

HTC Communication

Websites:
There are no additional web sites.

Contacts:

Sherri A. Flatt (Executive Director, Regulatory Affairs)