Terrance Jones Carpet Service ratings, reviews and complaints - Carpet and Upholstery Cleaning Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Terrance Jones Carpet Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Terrance Jones Carpet Services provides cleaning and restoration for ALL flooring surfaces specializing in carpet cleaning.

Primary Contact:	Terrance Jones (Owner)
Business Started:	12/7/2005
Social:

About Terrance Jones Carpet Service

Your fine surfaces are in the best of hands with Terrance Jones Carpet Service. We serve residential and commercial customers throughout Orange and Los Angeles Counties. We provide expert cleaning services and consultation to our customers as well as the education needed to help you properly maintain and preserve your surfaces. From carpet cleaning to marble floor polishing to upholstery stain removal, we are your go to company for your floor and surface needs. Please feel Free to ask us for our IICRC Carpet Cleaning Certifications U.S. Green Building Council Member Disabled American Veterans (DAV) Member Seal of Approval Service Provider (Carpet and Rug Institute) IICRC Certified Carpet Cleaners ONLY

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Licensing

Terrance Jones Carpet Service is certified with the Institute of Inspection Cleaning and Restoration.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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Other Categories:

Tile Cleaning, Repairing, and Refinishing Services