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The Cajun Crab

96 inquiries |
Full Service Restaurants

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3253 East South Street, J101
Long Beach, CA 90805 | Get Directions

(562) 634-0451

http://www.thecajuncrab.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/14/2019 jasmine b.

Manager was Extremely unprofessional!

I wanted to write a review about my experience at The Cajun Crab today. When my party & I walked in the waitress pointed to us where to sit ( poor way to welcome new guest). I ordered the fried oysters the waitress said they ran out. I then ordered the catfish as well as the pad Thai. The waitress brought out fish & chips. We explained to her that we wanted catfish & pointed to it & she said "isn't that what it is?" We said no it's white fish & she took it back. 20 mins later (after the rest of my party has eaten their food) she brought my food back. (which was not great. do not order) My mother asked to return the pad Thai & the manager (Melody) very unprofessionally continued to ask my mother why she did not like it. My mother asked her for her name & she said she will not give it to her. As we walked out she continued to go back & forth with my mother & slammed the door as we walked out. Extremely unprofessional & slightly racist, Melody should not be managing such an establishment. Will be forwarding her behavior to corporate. I'm a branch manager & would never treat a customer that way whether someone was happy or not. Have a better manager managing such an establishment

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Cajun Crab closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is full service restaurants.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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