The Collateral Lender, Inc. ratings, reviews and complaints - Pawn Shops

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Collateral Lender, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We provide pawn shop services specializing in jewelry, gold, platinum, diamonds, and watches.

Primary Contact:	Tal Shmargal (President)
Business Started:	7/18/1988
Social:

About The Collateral Lender, Inc.

The Collateral Lender family has been serving communities for over 125 years. Since 1884, establishing us as the oldest continually operated and most experienced pawnshop In the USA. Our customers have been trusting in us for decades; we know how frustrating it can be when you are in need of money, our staff provides friendly customer service to make sure you have a pleasant experience with no headaches or frustration.
We take pride in our friendly customer service and providing our customers with the best value for their items. We have our customers’ best interests in mind at all times as well as their valuables.
Our mission is to serve our customers in the best way possible.
We will give you the best value for your items with best customer service.
We will match or exceed any loan on any pawn ticket from another pawnshop.
We will get your jewelry and valuables safe and secured in a vault at all times.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Collateral Lender, Inc.

Beverly Hills Pawn Shop

Maxferd Jewelry & Loan

Collateral Lenders

Websites: