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The Faucet Depot

879 inquiries |
Plumbing Fixture Parts and Supplies Retail

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7142 East Slauson Avenue
Commerce, CA 90040 | Get Directions

(818) 266-0822

http://www.thefaucetdepot.com

24 hours 7 days a week.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/2/2017 C B.

Items in stock, SUDDENLY not in stock. TOO SLOW TO DELIVER.

Ordered 12/31/2016 Item bought due to it being in stock. We were notified after order that item was not in stock and would be 1 to 2 weeks later. Repair needed at the house now must wait. THREE WEEKS LATER, we were notified that the item would arrive at the warehouse in 1 to 2 weeks, and now they want credit card information over the phone. NO I WON'T. I'll pay more for the item elsewhere, and get it in a realistic timeframe. Order cancelled 02/02/2017

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Faucet Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Faucet Depot is the web's number one source for premium home plumbing faucets and fixtures, supplies, and accessories and is pleased to carry a wide selection of green plumbing products.

Primary Contact:	Tim Archer (Division Manager)
Business Started:	1/1/1996
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:

http://www.faucetdepot.com

Contacts:

Customer Service

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